Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase

Neoprene & Skin-Contact Items

Due to strict hygiene and health safety standards, items worn next to the skin (including wetsuits, drysuits, hoods, gloves, and boots) require mandatory sanitary inspection, processing, and handling before they can be accepted back into inventory.

  • 30% Restocking Fee: If a return is authorized on a skin-contact item (ie. wetsuits, drysuits, hoods, gloves, shirts, shorts, pants, etc.) it will be to a minimum 30% restocking fee to cover processing and sanitization expenses.  If the condition is such, the item may be rejected for refund or returned to the customer at their expense.

  • Items must be returned completely dry, unworn, clean, and in original condition with packaging intact.

  • Return Shipping: Return shipping costs are the responsibility of the customer.

How to Start a Return

To initiate a return, please contact us at halo@haloscuba.com.

Important: Items sent back to us without first receiving a formal Return Authorization (RA) will not be refunded or returned to the sender.

If you have any questions about returns, you can always reach us at halo@haloscuba.com.

Damages and Issues

Please inspect your order immediately upon arrival. Contact us right away if an item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be accepted for return under any circumstances:

  • Custom-fabricated or modified products

  • Clearanced/sale items

  • Gift cards

Refunds

We will notify you once we’ve received and inspected your returned item to let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method (minus applicable restocking and original shipping fees). Please keep in mind that it may take additional time for your bank or credit card provider to process and post the refund.